View source for Factual Information 2015:1.17 Organisational and Management Information/1.17.2.1


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1.17.2.1 The Organisation
The Airline began in 1937, when the Straits Steamship Company and Imperial Airways
formed Malayan Airways Limited in Malaya. It evolved through many changes to MalaysiaSingapore Airlines (MSA) until Singapore had its independence in 1965, where its Malaysian
part became Malaysian Airline System (MAS) Berhad. In 1987 the Company took the
commercial name of ‘Malaysia Airlines’ in line with the international promotion of the country.
MAS holds an Air Service Licence (ASL) and Air Operators Certificate (AOC) for scheduled
and non-scheduled operations. It was public listed in 1985 with the Government holding a
golden share. At its peak, MAS was having an extensive network of operations with more
than 100 destinations spanning over 5 continents around the world. The recession in 1994
affected the airline’s business significantly when the operations were drastically scaled
down.
The airline’s performance for the last 5 years had been a subject of great interest as it had
suffered financial losses. Competition from emerging Low-cost operators significantly
contributed to the negative performance of the Company. MAS had in its fleet the A380,
A330, B747-400, B777-200 and B737-400 and B737-800. Its subsidiaries Firefly &
MASWings operates the ATR-72 plying most of the domestic network in Peninsular & East
Malaysia
In spite of its scaled down operations it is still a fairy large organisation (Figure 1.17D below
shows the Organisation Structure of MAS), with a staff strength of more than 20,000
employees. It is headed by a Group Chief Executive Officer (CEO) who reports to the Board.
Eight Directors report to him, each heading a Division. The divisions are as follows:
a) Commercial
b) Operations
c) Corporate Services
d) Customer services
e) Finance
f) Human Resources
g) MAS Aerospace Engineering (Engineering & Maintenance Division-EMD)
h) Group CEO Office

Figure 1.17D - Organisation Structure of MAS
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