Flight MH370 Timeline/Response/MAS: Difference between revisions
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Latest revision as of 09:36, 31 August 2026
Timeline of events involving Malaysia Airlines ODC in response to the loss of contact with Flight MH370
Saturday 8 March 2014
Malaysia Airlines focus was on the families of passengers and crew. However, although Malaysia Airlines was supportive it was beyond their capability.
The Government of Malaysia formed a High Level Team, but even that was overwhelmed by the negative responses in China. The Government Team, led Hishammuddin Hussein, Minister of Defence and Acting Minister of Transport took over the daily Briefings.
A summary of actions taken by Malaysia Airlines in response to the loss of MH370 is listed below:-
- attempted to contact next of kin before releasing passenger manifest
- engaged a disaster recovery management specialist from Atlanta, USA
- deployed a team of 94 caregivers consisting of well-trained staff and also Tzu Chi Foundation
- sent a team to Beijing
- established a Family Communication and Support Centre (FCSC) in Beijing and six other provinces in China. These were closed on 28 April 2015.
- commenced financial assistance
- set up operations centres in both Kuala Lumpur and Beijing, to care for the families of the crew members and passengers. "MAS has allocated each family a caregiver, who will be on 24hours duty. They have sent more than 100 staff and caregivers to Beijing. The airline gives daily briefings to the families. They provide counselling sessions. And they contact families that have elected not to come to Malaysia between two and three times a day."
For a continuation of Malaysia Airlines news please refer to the Media Statements from Sunday 9 March 2014 onwards.