Communications:Telephone Calls
Telephone Calls and Flight MH370
Malaysia Airlines made two attempts to contact flight MH370 by phone. Each telephone call was routed through the Satcom system and these events are recorded as 'unanswered Ground-to-Air telephony calls.
Two Ground-to-Air Telephony Calls were placed to the cockpit from the MAS Airline Operations Centre at Airline Operational Communications (AOC) Q10 priority level at 1839 and at 2313 on 07 March 2014. Neither of the calls was answered.
Source: Safety Investigation Report MH370/01/2018 2.5.1 Summary of Key Observations of the SATCOM Ground Station Logs
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Whilst there is no record of telephone calls from MH370 there were attempts by Malaysia Airlines to make calls to MH370. These calls were unanswered.
Malaysia Airlines also attempted to call members of the crew using the mobile phone network, also without success.
But there is a confirmed event where the mobile phone registered to the First Officer briefly connected to the network as MH370 was flying towards the Straits of Malacca. This was not an attempted phone call. And attempts to replicate the conditions for the momentary connection were not successful.
Another item for this section is a telephone call allegedly received by Captain Shah pre-flight but at a time when the cockpit should have been 'sterile', with all mobile devices turned off. This event gained media publicity but is most likely false news: it didn't happen.