Safety Investigation Report 2018:1 Factual Information/1.9/1.9.4 ACARS/1/Printer
SAFETY INVESTIGATION REPORT MH370 (9M-MRO)
The first message sent to the aircraft cockpit printer from the MAS ODC was at 1803:23 UTC. The ACARS message requested the crew to contact the HCM ACC immediately. The incoming downlink message at 1803:24 UTC showed the message failed to reach the aircraft. Messages are auto transmitted every 2 minutes and the message was retransmitted until 1843:33 UTC but all messages failed to get a response. Automated downlink message by ACARS showed ‘failed’. Message sent to the aircraft cockpit printer and the Automated Downlink messages are shown in Figures 1.9I and 1.9J (below), respectively.
Figure 1.9I - Message from MH ODC
Source:
Safety Investigation Report MH370/01/2018
Figure 1.9J - Automated Downlink Message
Source:
Safety Investigation Report MH370/01/2018