Safety Investigation Report 2018:Appendix 1.18F/0425:22 MYT
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| Time | Source | CONTENT |
| 2025:22 UTC (0425:22 MYT) | KL ATCC | Lumpur. |
| 2025:23 UTC [0425:23 MYT] | HCM ATCC | Yeah this is Tango Alfa Supervisor in Ho Chi Minh let me talk to your supervisor please. |
| 2025:28 UTC [0425:28 MYT] | KL ATCC | Okay anything anything. |
| 2025:31 UTC [0425:31 MYT] | HCM ATCC | I want to talk about Malaysian Three Seven Zero you have any information from company Malaysian Airlines. |
| 2025:37 UTC [0425:37 MYT] | KL ATCC | Negative, negative they are still checking also that's why I am also checking with you. |
| 2025:43 UTC [0425:43 MYT] | HCM ATCC | Negative information about our Malaysian Three Seven Zero from Malaysian Airlines. |
| 2025:48 UTC [0425:48 MYT] | KL ATCC | Affirm negative, negative information from the Operation negative negative information. |
| 2025:54 UTC [0425:54 MYT] | HCM ATCC | Ah okay I want to confirm the last position we have aa… contact with the aircraft. |
| 2026:01 UTC [0426:01 MYT] | KL ATCC | The last position we contact the last position we contact that was about IGARI. |
| 2026:04 UTC [0426:04 MYT] | Lumpur controller communicating with aircraft | |
| 2026:06 UTC [0426:06 MYT] | HCM ATCC | IGARI. |
| 2026:09 UTC [0426:09 MYT] | Lumpur controller communicating with aircraft | |
| 2026:10 UTC [0426:10 MYT] | HCM ATCC | Hello. |
| 2026:11 UTC [0426:11 MYT] | KL ATCC | Hello yeah. |
| 2026:12 UTC [0426:12 MYT] | Lumpur controller communicating with aircraft | |
| 2026:13 UTC [0426:13 MYT] | HCM ATCC | The the the Malaysian Three Seven Zero aah still in contact with you at IGARI. |
| 2026:19 UTC [0426:19 MYT] | KL ATCC | Aah... Time ah... Still flying aah fly over over airspace … hold on aah hold on aah I still still aah the log book aah negative contact aah emm IGARI one seven two two aaa Ho Chi Minh has lost radar contact to aah one eight one zero hold on aah hold on the last the last position contact was aircraft was flying. [Note: controller is reading the log book] Aah I am not sure what what the last the last contact what was the time but the aircraft was I mean estimate IGARI estimate IGARI one seven two two if is there a possibility the aircraft calling you. |
| 2027:07 UTC [0427:07 MYT] | HCM ATCC | Neg negative negative. |
| 2027:17 UTC [0427:10 MYT] | KL ATCC | So what aah... you you observe on radar you observe on radar, what time was it last observed on radar. |
| 2027:17 UTC [0427:17 MYT] | HCM ATCC | Aah ... After IGARI aah... The position BITOD at BITOD after disappear. |
| 2027:25 UTC [0427:25 MYT] | KL ATCC | Ooh … you you you for how how long you you |
| 2027:27 UTC [0427:27 MYT] | Lumpur controller communicating with aircraft | |
| 2027:29 UTC [0427:29 MYT] | KL ATCC | Hold hold on aah… |
| 2027:31 UTC [0427:31 MYT] | Lumpur controller communicating with aircraft | |
| 2027:32 UTC [0427:32 MYT] | KL ATCC | So you observe aah at position BITOD, so for how long you observe the aircraft at what level. |
| 2027:42 UTC [0427:42 MYT] | HCM ATCC | Standby. |
| 2027:42 UTC [0427:42 MYT] | KL ATCC | You have any idea on it. |
| 2027:50 UTC [0427:50 MYT] | HCM ATCC | Hello. |
| 2027:50 UTC [0427:50 MYT] | KL ATCC | Yes. |
| 2027:52 UTC [0427:52 MYT] | HCM ATCC | Aah... You said you asked about the flight level |
| 2027:55 UTC [0427:55 MYT] | KL ATCC | Ah yes, when you you observe on the radar what what level of the aircraft. |
| 2028:00 UTC [0428:00 MYT] | HCM ATCC | Three Five Zero. |
| 2028:01 UTC [0428:01 MYT] | KL ATCC | Three five zero so after that once you observe the thing and then no contact at all after that. |
| 2028:08 UTC [0428:08 MYT] | HCM ATCC | Yeah, no at IGARI we don't have the contact I just seen on the radar three five zero. |
| 2028:14 UTC [0428:14 MYT] | KL ATCC | Ooh Three five zero. |
| 2028:15 UTC [0428:15 MYT] | HCM ATCC | And after BITOD so we… disappear the aircraft. |
| 2028:19 UTC [0428:19 MYT] | KL ATCC | The aircraft disappear from the screen so you you you try to contact through relay by another aircraft. |
| 2028:26 UTC [0428:26 MYT] | HCM ATCC | Yeah…. yeah sure all frequencies we have and and all aircraft but no response. |
| 2028:31 UTC [0428:31 MYT] | KL ATCC | No response even on emergency frequency no response also. |
| 2028:34 UTC [0428:34 MYT] | HCM ATCC | Yea that's all. |
| 2028:36 UTC [0428:36 MYT] | KL ATCC | Yeah because Lumpur have no response so no contact even operation MAS operation aah... has no contact. |
| 2028:42 UTC [0428:42 MYT] | HCM ATCC | Yeah until now. |
| 2028:44 UTC [0428:44 MYT] | KL ATCC | Until now yes until now so. |
| 2028:46 UTC [0428:46 MYT] | HCM ATCC | Operation from Malaysia Malaysian Airlines. |
| 2028:48 UTC [0428:48 MYT] | KL ATCC | Yes operation from Malaysian Airlines there is no contact with the aircraft so they try they try anything I call you and so if you have anything also you inform me okay. |
| 2028:58 UTC [0428:58 MYT] | HCM ATCC | Yea…that is right. |
| 2029:00 UTC [0429:00 MYT] | KL ATCC | Okay okay take immediate action take action then okay thank you. |