Safety Investigation Report 2018:2 Analysis/2.3 Medical Human Factors/2.3.1
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SAFETY INVESTIGATION REPORT MH370 (9M-MRO)
2.3 MEDICAL/HUMAN FACTORS ISSUES
2.3.1 Introduction
This section analyses general human performance issues such as the medical history, professional qualifications, training, factors related to mental and physical fatigue, crew-to-ground communications, psycho-social events, and other relevant factors.
The analysis was done based on the following sources gathered from:
- 1) Personal records/files of the PIC, FO and the cabin crew from MAS.
These documents included the log book, certificates, licenses, medical records and any disciplinary/administrative actions; - 2) Investigation details from the Polis Di Raja Malaysia (PDRM) - Royal Malaysia Police. These were statements obtained from the next of kin
and relatives, doctors/care givers, co-workers, friends and acquaintances; financial records of the flight crew, CCTV recordings at KLIA and analysis of the radio transmission made between MH370 and ground Air Traffic Control; - 3) Medical records from private health care facility and from MAS Medical Centre; and
- 4) Interviews with MAS staff and several of the next of kin of the crew.
The analysis attained from documentations, CCTV recordings and interviews were conducted ethically, based on professional assessments code of practice of the Team.